Provide first-line support and troubleshooting for electronic/digital and Online/Mobile Banking products
Perform routine account audits and regular data maintenance on member accounts to ensure records are accurate and resolve discrepancies.
Troubleshoot and assist staff with issues concerning misappropriated loan payments, deposits, payroll deductions, and other electronic transactions that may need clarification and correction.
Assist with processing returned unpaid items, documenting accounts, and notifying members via appropriate correspondence.
Assist with testing new core host release updates and aid in the development, testing, and implementation of new deposit operations products, procedures, and workflows.
Assist with processing IRS Backup Withholding
Provide support for Safe Deposit Box program
Provide support for Notary program
Respond to member & staff requests, problems, and concerns regarding deposit operations related products, policies and procedures
Perform manual adjustments to accounts when processing errors cannot be reversed electronically
Collaborate with IT and other departments to optimize systems and workflows
Monitor and analyze transaction trends to identify opportunities for improvement
Other duties as assigned.
QualificationsRequired Experience: 2 years of previous experience in deposit operations or related banking experience.
Required Education: High school education
Preferred Education: Bachelor’s degree from an accredited college or university.
Skills/Abilities
Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
Ability to handle sensitive information with discretion and confidentiality.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and experience with HRIS software.
Ability to work effectively both independently and as part of a team.
Demonstrated problem-solving skills and ability to prioritize tasks in a fast-paced environment.
Basic understanding of deposit products, services and regulatory requirements.
Strong knowledge of ACH, EFT, and check processing.
This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Banking
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Credit Score pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three bureaus: Equifax, Experian, and TransUnion.
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Minimum Balance Requirements: The minimum balance required to open this account is $5.00. You must maintain an average daily balance in your account to obtain the annual percentage yield, as disclosed on our rate schedule. Minimum monthly deposits of at least $10.00 are required to earn the dividend rate/APY.
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It's easy—Zelle is already available within BayPort Credit Union's Online and Mobile Banking! Download our app or log in online and follow a few simple steps to enroll with Zelle today.
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The Consumers Credit Union mainly uses TransUnion for personal credit card approval. After approval, they will report your activity to the three major credit bureaus: Experian, TransUnion and Equifax. For business credit cards, Consumers Credit Union also uses TransUnion for approval.
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